Not resolved

Hercules tires were put on my motorcycle trike at 48,800. One tire wore completely bald with no tread, the other with a minor outline of a tread left.

This was at 56,081 miles, less than 8,000 miles later. I was traveling far from home through Alaska at the time so I was forced to buy new tires. Even though I had a receipt with a notation from another tire dealer that a change was necessary as the old tires were bald and unsafe and had pictures of their condition.

Hercules would not honor my warranty claim. Reason: I couldn't produce the old tires.


Product or Service Mentioned: Hercules Tires Tires.

Reason of review: Warranty issue.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

I didn't like: Quality.

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I put new tires on my Harley Fatboy every 8000 miles . Michelin or Dunlop are both worn out by 8000 miles. Motorcycle tires will not run high milage like car tires .


Before you had done anything, the Dealer should have called and gotten authorization to do a replacement, then, it would have been an issue resolved by the Dealer and the manufacturer.


can you return a broken tv to walmart with a picture not fair to blame company they need tire back to do test to find out why they do what they do.


They can't expect you to carry around a set of tires on a motorcycle. I would ask you speak with his/her supervisor.

I would like to know if you read the warranty once they told you that you must return the tires. They knew you had them on a motorcycle and was traveling around the country in Alaska and there was no way to travel with them. Back to the warranty, what does it say about honoring the warranty? I would think if you returned them to a dealer that would satisfy the warranty and they furnished you with a letter.

I mean this is a big company all this aggravation over two tires, they could have given you those two tires and you would have been happy there would be no complaints. My name is Don, I tried to sign in using my email address but it said someone with that email address was already in the system. I believe that would be me. But if I make comments I don't hide behind something.

My email address is donwat91@gmail.com. thanks I hope it all works out for you.

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